Refund and Cancellation Policy

This policy explains the terms under which Xenox Servers offers refunds and cancellations for services purchased through our website.

1. 7-Day Money-Back Guarantee

Eligible new hosting plans come with a 7-day money-back guarantee. If you are not satisfied you may request a full refund of the hosting fee within 7 days of your initial purchase. This guarantee applies to first-time hosting purchases only and does not apply to renewals.

2. Non-Refundable Items

The following are non-refundable:

• Domain registrations and renewals, once the domain has been registered or renewed
• SSL certificates and other third-party add-ons once issued
• Setup fees and administrative charges
• Service renewals after the first 7-day period
• Website design and custom development work once the work has commenced

3. Website Design and Custom Services

For website design, reseller setup, server management and other custom services, fees are non-refundable once work has begun, since these involve time and effort delivered specifically for you. Any refund for work not yet started will be considered on a case-by-case basis.

4. How to Request a Refund

To request a refund, contact our support team with your order details and the reason for the request. Approved refunds are processed to your original payment method within 7 to 10 business days.

5. Cancellation

You may cancel a service at any time by contacting our support team. Cancellation stops future renewals. Except where the 7-day money-back guarantee applies, fees already paid for the current term are non-refundable and your service will remain active until the end of the paid period.

6. Chargebacks

If you have a billing concern, please contact our support team first so we can resolve it. Raising a chargeback without contacting us may result in suspension of your services.