Welcome to Xenox Servers. These Terms of Service (“Terms”) govern the use of our hosting, domain, and related services. By signing up, creating an account, or using our services, you agree to these Terms. If you do not agree, you should discontinue using our services immediately.
1. Introduction
Xenox Servers provides professional hosting solutions, including shared hosting, VPS hosting, cloud hosting, and domain registration. These Terms establish a binding agreement between you (the “Customer”) and Xenox Servers. We encourage all customers to read them carefully before using our services.
2. Eligibility and Account Registration
You must be at least 18 years old to register for services.
You agree to provide accurate and up-to-date information during sign-up and throughout the use of our services.
You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.
Xenox Servers is not responsible for damages or losses resulting from unauthorized use of your account.
3. Services Provided
Xenox Servers offers:
Shared Hosting – suitable for small and medium websites.
VPS Hosting – scalable solutions with greater control and flexibility.
Cloud Hosting – highly available and redundant infrastructure.
Domain Registration & Transfer – fully ICANN compliant.
SSL Certificates and Add-ons – to enhance site security.
Each service may have its own specific terms or guidelines, which will apply alongside this ToS.
4. Billing and Payments
All services are billed in advance based on the billing cycle chosen.
Payments must be made using the payment methods available on our website.
Invoices are due upon receipt. Late or missed payments may result in suspension or termination.
Renewal notices will be sent to your registered email address before the expiration date.
Pricing is subject to change, but existing customers will be notified of updates before renewal.
5. Refunds and Cancellations
Xenox Servers does not provide a money-back guarantee.
Payments made for hosting, domains, or related services are non-refundable.
Customers may choose to cancel services at any time, but no refunds will be issued for partial usage or unused subscription time.
6. Acceptable Use Policy (AUP)
By using our services, you agree not to engage in:
Hosting or distributing malware, phishing pages, or spam.
Illegal activities, including copyright infringement or unauthorized file sharing.
Resource abuse that negatively impacts other customers on the server.
Attempting to disrupt or compromise Xenox Servers’ infrastructure or network.
Violations of the AUP may lead to suspension or termination without prior notice.
7. Service Availability and Uptime
Xenox Servers aims to provide reliable hosting services with a target of 99.9% uptime.
Scheduled maintenance will be communicated in advance.
We are not liable for downtime caused by force majeure events, third-party failures, or customer misconfigurations.
8. Customer Support
Xenox Servers provides 16 hours of daily customer support through email and support tickets.
Support is available during posted business hours and excludes major holidays.
We strive to respond to queries promptly, but response times may vary depending on ticket volume and issue complexity.
9. Data Security and Backups
Customers are responsible for maintaining their own backups.
Xenox Servers may provide backup services as an add-on, but these are not guaranteed.
We cannot be held liable for data loss caused by hardware failures, accidental deletions, or customer mismanagement.
10. Suspension and Termination
Xenox Servers reserves the right to suspend or terminate accounts that:
Fail to make timely payments.
Violate these Terms or our Acceptable Use Policy.
Engage in fraudulent, abusive, or harmful activities.
Once terminated, all files, data, and services associated with the account may be permanently deleted.
11. Limitation of Liability
Xenox Servers will not be liable for indirect, incidental, or consequential damages arising from use or inability to use our services.
Our total liability for claims related to services will not exceed the total amount paid by the customer in the previous 12 months.
12. Changes to Terms
We may revise these Terms at any time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services after such updates constitutes acceptance of the revised Terms.
13. Governing Law and Disputes
These Terms are governed by the laws of [Your Country/State]. Disputes will be resolved in courts located in [Your Jurisdiction].
14. Contact Us
For questions about these Terms, contact:
📧 [email protected]
🌐 www.xenoxservers.com