At Xenox Servers, we pride ourselves on delivering reliable and affordable hosting and domain services. Before purchasing, we encourage customers to carefully review our plans, features, and terms of service. This Refund Policy clearly outlines our position regarding payments, cancellations, and refunds. By using our services, you acknowledge and agree to this policy.
1. General Policy – All Sales Are Final
Xenox Servers does not provide a money-back guarantee on hosting services, domain registrations, or related products.
All payments made to Xenox Servers are non-refundable.
Customers are responsible for evaluating our services prior to purchase.
This policy ensures fairness to all customers and enables us to continue offering competitive pricing for our hosting solutions.
2. Hosting Services
Payments for shared hosting, VPS hosting, and cloud hosting plans are final.
Cancellation of a hosting service before the end of the billing cycle will not result in a refund or credit.
Customers may continue using the service until the end of their billing term after cancellation.
3. Domain Registrations and Transfers
Domain registrations, renewals, and transfers are strictly non-refundable.
Once a domain is registered, the process is irreversible under ICANN regulations, even if the customer no longer wishes to use the domain.
It is the customer’s responsibility to ensure that the domain name is correct before completing registration.
4. SSL Certificates and Add-ons
Payments for SSL certificates, dedicated IPs, software licenses, or other add-ons are final.
These services cannot be canceled or refunded once purchased because they are provisioned immediately upon activation.
5. Service Renewal Payments
Renewal payments for hosting or domains are non-refundable.
Customers will receive reminders before renewal dates. It is their responsibility to cancel services before the renewal date if they no longer wish to continue.
Failure to cancel before the renewal will result in automatic billing, which is final and non-refundable.
6. Payment Disputes and Chargebacks
Customers agree not to initiate chargebacks or payment disputes without first contacting Xenox Servers at [email protected].
Unauthorized chargebacks will be considered a violation of our Terms of Service and may result in immediate suspension of all services.
In case of chargebacks, any associated fees or penalties will be the responsibility of the customer.
7. Account Suspension or Termination
Accounts terminated due to violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds.
Customers found engaging in fraudulent or abusive activities will forfeit any remaining service time without refund.
8. Cancellations
Customers may request cancellation of services at any time by contacting our support team.
Cancellations will prevent the next billing cycle, but no refund will be issued for unused time or services.
Services will remain active until the end of the billing cycle unless immediate cancellation is requested.
9. Exceptions
While Xenox Servers generally does not issue refunds, exceptions may be considered only under special circumstances, such as:
Duplicate payments due to billing errors.
Incorrect charges caused by technical system issues.
In such cases, customers must contact [email protected] within 7 days of the transaction for review. Refund decisions are at the sole discretion of Xenox Servers.
10. Changes to This Refund Policy
We may update or modify this Refund Policy at any time. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
11. Contact Us
For questions or concerns about this Refund Policy, please contact:
📧 [email protected]
🌐 www.xenoxservers.com