At Xenox Servers, we are committed to protecting the personal data and privacy of our customers, partners, and visitors in compliance with the General Data Protection Regulation (GDPR) of the European Union (EU) and other applicable data protection laws.
This GDPR Compliance Policy explains how we collect, use, store, and safeguard personal information when you interact with our services, including hosting, domain registration, VPS, cloud, and related offerings.
By using our services, you acknowledge and agree to this policy.
1. Data Controller Information
Xenox Servers acts as the Data Controller for the processing of personal data under this policy.
Company Name: Xenox Servers
Email Address: [email protected]
Website: www.xenoxservers.com
If you have any questions or concerns about how we process your data, you may contact us directly via the email above.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Account Information: Name, email address, phone number, billing address, and payment details when you register for our services.
Domain Information: WHOIS data and domain registration details.
Technical Data: IP addresses, browser type, operating system, device information, and login activity.
Usage Data: Information about your interactions with our website, control panel, and support systems.
Communication Data: Customer support inquiries, chat messages, and email correspondence.
We only collect personal data that is necessary for providing and improving our services.
3. Lawful Basis for Processing
Under GDPR, we process personal data on the following legal grounds:
Contractual Obligation: To provide hosting, domain, and related services you have purchased.
Legitimate Interests: To improve our services, detect fraud, and ensure network security.
Legal Obligation: To comply with applicable tax, accounting, and regulatory requirements.
Consent: For marketing communications and non-essential cookies (you may withdraw consent at any time).
4. How We Use Your Data
We use the collected data for purposes such as:
Setting up and managing your hosting or domain account.
Processing payments and billing.
Providing customer support and technical assistance.
Ensuring system security, fraud prevention, and abuse detection.
Sending service-related notifications (e.g., renewal reminders, system updates).
Marketing communications (only with your explicit consent).
5. Data Sharing and Disclosure
We do not sell personal data to third parties. However, we may share data with trusted third parties, such as:
Payment Processors: To process payments securely.
Domain Registries & ICANN: For domain registration compliance.
Technology Partners: For email delivery, infrastructure management, and security tools.
Legal Authorities: When required by law or in response to lawful requests.
All third-party providers we work with are GDPR-compliant and bound by data protection agreements.
6. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), Xenox Servers ensures that adequate safeguards are in place, such as:
Standard Contractual Clauses (SCCs).
Data Processing Agreements with partners.
Transfer only to jurisdictions recognized as having adequate data protection.
7. Data Retention
We retain personal data only for as long as necessary to fulfill contractual, legal, and business purposes:
Account Data: Retained while your account is active and for a period after termination to comply with tax and audit laws.
Billing Records: Retained for at least 7 years in accordance with financial regulations.
Support Data: Retained for internal records and quality control for a limited period.
Once the retention period expires, data is securely deleted or anonymized.
8. Data Security
We implement technical and organizational measures to safeguard personal data, including:
Encryption of sensitive data in transit and at rest.
Firewalls, intrusion detection, and DDoS protection.
Access control measures to limit data exposure.
Regular audits, updates, and monitoring of our systems.
While we take strong measures, no system is 100% secure. Customers are responsible for maintaining the confidentiality of their own login credentials.
9. Your GDPR Rights
As a data subject under GDPR, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, subject to legal obligations.
Right to Restrict Processing: Limit the way your data is used.
Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or marketing.
Right to Withdraw Consent: Withdraw consent for data processing at any time.
Requests can be submitted by emailing us at [email protected].
10. Cookies and Tracking
Xenox Servers uses cookies and similar tracking technologies to enhance user experience and analyze website performance. Non-essential cookies are only used with your explicit consent. You can manage or disable cookies via your browser settings.
11. Children’s Data
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted immediately.
12. Policy Updates
We may update this GDPR Compliance Policy from time to time to reflect changes in our services or regulatory requirements. Updates will be published on our website with a new “Last Updated” date.
13. Contact Information
For questions, complaints, or GDPR-related requests, please contact: